Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Returns can be made either in-store or by mail for free. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.

Return & Exchange Restrictions

• In the interest of hygiene, earrings, hair accessories, socks, shoe laces, and shoe care products may not be refunded or exchanged at any time.
• Items marked as final sale are not eligible for returns or exchanges.
• Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
• Purchases made via Afterpay or PayPal are subject to their own return policies, which may include processing returns in-store only.

To return or exchange in store any items purchased online, please bring the items along with a copy of the order confirmation email within 60 days of purchase. Returns by mail are only accepted for orders placed online. Note that items can only be exchanged or returned in the country where they were originally purchased.

Warranty Policy

If your footwear is defective or faulty within 4 months of the date of purchase, we will make it right. If you would like to make a warranty claim on your footwear purchase, simply contact us below. Please complete all the details in the form and our Customer Service Expert Team will be happy to assist you.

Footwear is considered defective in the following cases:

• Broken zippers
• Broken heels
• If a bottom sole is detaching from the shoe (stitch & glue)
• If a footbed or insock is detaching from the shoe (glue)
• If a functional strap is coming apart (buckles or elastics)
• If the synthetic leather is peeling off or cracking
• If a decorative ornament is falling apart (medium or large ornaments only)

Submit your warranty claim below

Your questions and comments are important to us. Our current response time is within 48 hours. If you want to contact one of our Customer Service Experts during our hours of operation, it will be our pleasure to serve you via phone or chat. Once you’ve completed the form, you will receive an email confirming your submission.